AVSS, INC Rentals – FAQ
What is AVSS? Your website says avstagepros?
AVSS Inc is our Company name and that stands for Audio, Video, Staging, Solutions. avstagepros.com is our website and represents the areas we specialize in.
How can I get a quote for a specific rental item?
If you already know what you’re looking for, you can submit an online request by selecting the products and dates needed and adding individual items to a formal RFQ (Request for Quote). Just reach out to us by going to the contact form and simply enter the desired details and submit. We typically respond within 24 hours to go over Insurance and contracts which need to be completed prior to the release of the items you are requesting.
You’ll need to provide your contact information – no payment is accepted until after all documentation is filled and approved. After receiving your RFQ, we’ll contact you via email within 24 hours to confirm the details of your booking. Attached to that email, we’ll provide an itemized quote along with a link to complete rental documents on our website via Adobe Acrobat Pro, which is encrypted and 100% secure.
When we receive your completed documents, the card submitted is charged for the rental amount on your quote and you’ll be emailed a confirmation. Your order is not confirmed until the rental amount is paid in full and we have your documents on file! For last minute bookings, or if you need immediate assistance, you can reach us at 913-544-7426 or Toll-Free at (866) 649-6999 We’re here to help!
I need help deciding which equipment will work best for my needs, can I speak with someone to get advice and set up a quote?
Of course! We’re staffed 7 days a week to provide assistance and support to answer any technical or mechanical questions you may have. We’re happy to provide recommendations and create a quote for you over the phone to make sure you’re getting exactly what you need. You can reach us at 888-649-6999 . We’re here to help!
What do I need to provide to reserve a rental? Will additional funds be authorized on my credit card for security deposit?
You will need a vaild credit card and photo ID. Some rentals may require a security deposit on your credit card. However, if a deposit is required, you will be notified at the time of booking that a deposit is required based on the replacement cost of the equipment reserved and the deposit requirement will be listed on your quote. We’ll inform you in advance before authorizing any funds on your card beyond the agreed rental cost. Any funds held for deposit will be released within 24 hours after equipment is returned. You will be notified promptly if there are any issues with damaged or missing items on return that may result in any additional charges.
Do you offer insurance for accidental damage, loss, or theft of equipment?
AVSS, Inc. is a rental house partner with multiple Insurance Brokers, who can offer short-term coverage for rental equipment. You can purchase coverage to cover your rental equipment using either our brokers or your own, as long as your broker can provide the required Accord forms as well as Loss Waivers and replacement coverage naming us as loss payee. Talk with you agent, as they can usually point you to the right forms based upon our requirements. Typically, we will have them provide a Certificate of Insurance which will be emailed to us directly within 15 minutes. It’s quick, convenient and premiums for short term policies are very reasonable on high value equipment. For certain high value items, we do require insurance – we will let you know if your rental requires it. Otherwise, you’re welcome to purchase short term coverage for peace of mind.
Will you deliver the equipment and pick it up after my event?
We offer affordable delivery and pickup services within the metro Kansas City Missouri area. We do offer Rentals in additional areas and metropolitan centers outside of the Kansas City Market. If the project warrants additional materials, we can call on our network of affiliates to provide equipment in your area. Pricing ranges from $40-$250 for local drop off and pick-up depending on your location and the weight of the equipment. Call us and we’re happy to provide you a quote for delivery or pickup.
Some items are also available for nationwide shipping (speakers and subwoofers are not eligible for shipping, you are responsible for fully insured shipping cost each way and a 2-day minimum rental is required for shipped orders).
Also, if you require delivery and/or pickup, please be aware that we have set delivery hours which will be listed on your quote. If you need equipment delivered or picked up off-hours, there is an additional fee associated with off-hours labor which varies based on the requested time.
Do you offer setup, breakdown and on-site technical services?
Our team of technicians is ready to assist with any technical needs you may have, including equipment setup, tech services during your event and equipment breakdown afterwards. We can handle anything from a small informal gathering to large corporate conferences or meetings, and everything in between. Pricing varies based on your specific needs, please contact us if you’d like a quote for technical services. Typical pricing per hour depends on specialty.
My venue requires a COI (certificate of insurance) to bring in equipment from outside vendors, can you provide this?
Yes! COI is available on request. Please ask for this prior to the day of your event, these can’t be processed on weekends.
My company or non-profit organization would prefer to pay by check, is this possible?
Yes, we can accept company checks and offer Net 30 terms for eligible businesses. You may still be required to complete a credit card authorization form, but we can put the form on file and accept payment by check rather than charging your card. We do not accept personal checks under any circumstances.
Where is your store located? Do you have parking available? Do you have more than one location? Can I stop in to discuss a rental or see the products available?
We’re located in Leawood, KS. This is our office location. For rental pickups and drop-offs, we are currently building a warehouse facility in South Overland Park KS, depending on the equipment you are looking for. We are planning on consolidating our warehousing into this single location soon. You may have seen it being built right-off 151st and 69 Highway..
We can always offer assistance getting your order out to your vehicle if parking options are limited. You are welcome to come by for an equipment demo, to ask advice or view products, or to fill out rental documents during our store hours. For product demos, or to discuss your upcoming event in detail, we’d recommend you give us a call in advance of your visit at 866.649.6999 to schedule a visit.
Do you sell equipment?
Yes, we are a sister company to Wowww, Inc and are authorized dealers for every brand we carry. That website is available at www.ohwowww.com. We can special order just about anything within the pro audio, video, production, musical gear, lighting staging, power distribution and event production arenas. We also work with several leading distributors and have the ability to special order over 2 and a half million products.
Call us and we can put together a quote for just about anything you might need. In most cases, we can even beat the best price you may find on Amazon or eBay for the same branded gear.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.